Like I said, a real shame- the ambiance and concept are so great. Our friends mentioned that they didnt even feel like they were in Cleveland because it was such a “cosmopolitan space.” Just wish I couldve had something to eat!

Nancy said it best in her comment above, but if this should happen again, at GHT or any restaurant, you should share your concerns because the back of the house may now always know what’s going on w/ the front of the house – and they want to know, trust me. Especially in this instance being a new restaurant. They are still figuring things out and working on some kinks, so it will take time and I’m sure they’ll learn from their mistakes.

As for the service – I’m not a critic by any means and just b/c I have a blog doesn’t mean I receive better treatment, etc. In fact, the majority of times that I dine out, people have no clue who I am. In fact, we were there on Saturday night – 10 of us, and our service wasn’t that great. The server, who was super nice and great overall, was still slow and didn’t take our order all at once, which I still can’t figure out. He took the girls order first (we were all at one end), drinks and apps, then we got our drinks and apps before the guys but in their order! So we ended up sharing everything so they wouldn’t have to wait even longer to eat something. And they were also out of a few things – like the wings which really bummed out all the guys!

SO I’ve been there a handful of times now and each time the service has been great, with the exception of Saturday (which was still good, just super slow). And it was kinda like this at Cento, too, which I’ve written about. I know at Cento they didn’t have an excess of staff in an effort to keep food prices so low. I assume maybe that’s the case here? Not sure. But I do realize that they just opened and no one is going to be perfect from the get go. And for that, I’ll cut them slack and any new restaurant. Because I know I’m not perfect when I just start a new job or any new endeavor. It takes time. But the food is good; the space is great and what they are striving to do really impresses me. And for that, we’ll be back – again and again.

The piece de resistance was that they charged us full price for the ice cream and cookieless dessert and had the audacity to charge a 20% gratuity for 6 drinks and 4 desserts. It’s a real shame, the place has so much potential.

The salt is another issue – Chef Sawyer is not at all shy about salt; we noted that on our last visit. We found it right at the edge, but not over – but obviously, again, some feedback to the house might be helpful.

We loved Jon’s food at Bar Cento and at our two visits to Greenhouse thus far – hope they take your comments to heart!

All in all the place has potential, but they better get their shit together quick and 1/ have enough food on hand to sell whats on the menu and learn when to 86 a dish if there isnt enough product to make it. I think Ill have to stay with my old favorties at Lolita and Lola for now and let Greenhouse have some more time to work out the kinks.