Comments on: dante http://clevelandfoodie.com/2010/01/dante.html Covering all the delicious foodie finds & happenings within Cleveland. Wed, 01 Feb 2012 16:51:22 +0000 hourly 1 http://wordpress.org/?v=3.1.1 By: Mel http://clevelandfoodie.com/2010/01/dante.html/comment-page-1#comment-6339 Mel Sun, 24 Jan 2010 19:19:59 +0000 http://clevelandfoodie.com/?p=1603#comment-6339 As I mentioned previously on Twitter, we were at Dante the night before (6:30 reservation). Restaurant/tables were full (didn't appear to be anyone waiting). Our meal was timed perfectly, with each course better than the last. I was more-than-impressed that there were NO kinks in either service or food during an opening week (and on a weekend, nonetheless). I'm sorry to hear your experience was the exact opposite of ours! What a difference just a day makes. Our meal that night moved Dante into our Top 5 restaurants in Cleveland. As I mentioned previously on Twitter, we were at Dante the night before (6:30 reservation). Restaurant/tables were full (didn’t appear to be anyone waiting). Our meal was timed perfectly, with each course better than the last. I was more-than-impressed that there were NO kinks in either service or food during an opening week (and on a weekend, nonetheless).

I’m sorry to hear your experience was the exact opposite of ours! What a difference just a day makes. Our meal that night moved Dante into our Top 5 restaurants in Cleveland.

]]> By: MrKeith http://clevelandfoodie.com/2010/01/dante.html/comment-page-1#comment-6332 MrKeith Thu, 21 Jan 2010 17:08:27 +0000 http://clevelandfoodie.com/?p=1603#comment-6332 Michelle, Sorry you had a tough time at Dante. I was there with a party of 4 on that same night and everything was wonderful. Of course our reservation was not until 8:30 so we may have avoided the most crowded part of the evening and we all ordered the tasting which makes it easier for them to pace it out. I have always found the service at Dante's restuarants to be the best in town and (for us anyway) that night was no exception. Michelle, Sorry you had a tough time at Dante. I was there with a party of 4 on that same night and everything was wonderful. Of course our reservation was not until 8:30 so we may have avoided the most crowded part of the evening and we all ordered the tasting which makes it easier for them to pace it out. I have always found the service at Dante’s restuarants to be the best in town and (for us anyway) that night was no exception.

]]> By: steve http://clevelandfoodie.com/2010/01/dante.html/comment-page-1#comment-6331 steve Thu, 21 Jan 2010 15:33:01 +0000 http://clevelandfoodie.com/?p=1603#comment-6331 Michelle, My only comment is that you were way more patient than I would have been. If we sat for 1/2 an hour and it looked like nothing was going to come out I would ask for my check for what I had received and if it wasn't forthcoming I would leave. That being said I usually give a new place a couple of weeks at least before I try it out. But something else you mentioned is a big rule for us, if you see people who were seated after you eating and you are waiting we find the waitperson and ask what is up, usually it means that the ticket got lost in the kitchen. Michelle, My only comment is that you were way more patient than I would have been. If we sat for 1/2 an hour and it looked like nothing was going to come out I would ask for my check for what I had received and if it wasn’t forthcoming I would leave. That being said I usually give a new place a couple of weeks at least before I try it out. But something else you mentioned is a big rule for us, if you see people who were seated after you eating and you are waiting we find the waitperson and ask what is up, usually it means that the ticket got lost in the kitchen.

]]> By: A http://clevelandfoodie.com/2010/01/dante.html/comment-page-1#comment-6330 A Thu, 21 Jan 2010 14:24:08 +0000 http://clevelandfoodie.com/?p=1603#comment-6330 Maybe it's just a matter of luck, but I had a very similar experience of terrible service and wait issues for food at the Greenhouse Tavern my last visit so it may be something to be expected even if a restaurant isn't so new or green in their case. Maybe it’s just a matter of luck, but I had a very similar experience of terrible service and wait issues for food at the Greenhouse Tavern my last visit so it may be something to be expected even if a restaurant isn’t so new or green in their case.

]]> By: Michelle V http://clevelandfoodie.com/2010/01/dante.html/comment-page-1#comment-6326 Michelle V Wed, 20 Jan 2010 20:36:55 +0000 http://clevelandfoodie.com/?p=1603#comment-6326 And also with doing reviews for people, you don't always have the luxury of waiting - especially 3 months. But I will say this. I went to Chinato last night (they opened officially today), Greenhouse Tavern pre opening and opening week, Bar Symon plus others and you would never have known they were so new. It all depends. Like I said, I expect hiccups and to wait - all normal and gets a free pass in my opinion when you're so new. But basic things like communication (I'm sorry, here's why, it's coming, we're trying to figure some things out - anything), can make all the difference. I did hear from others that were there that same weekend and had zero problems. So we were just the lucky ones :) Like I said, the food was good, liked the space and I have a very high opinion of Dante, so I have no doubt it will work out if it hasn't already. But I have to post about my experience, otherwise I'd lose credibility. And also with doing reviews for people, you don’t always have the luxury of waiting – especially 3 months. But I will say this. I went to Chinato last night (they opened officially today), Greenhouse Tavern pre opening and opening week, Bar Symon plus others and you would never have known they were so new. It all depends. Like I said, I expect hiccups and to wait – all normal and gets a free pass in my opinion when you’re so new. But basic things like communication (I’m sorry, here’s why, it’s coming, we’re trying to figure some things out – anything), can make all the difference. I did hear from others that were there that same weekend and had zero problems. So we were just the lucky ones :) Like I said, the food was good, liked the space and I have a very high opinion of Dante, so I have no doubt it will work out if it hasn’t already. But I have to post about my experience, otherwise I’d lose credibility.

]]> By: rockandroller http://clevelandfoodie.com/2010/01/dante.html/comment-page-1#comment-6325 rockandroller Wed, 20 Jan 2010 18:07:44 +0000 http://clevelandfoodie.com/?p=1603#comment-6325 Thx for posting about it. I know it's hard to resist visiting a new place when you're excited about it, but I think your report is the kind of thing that is really typical while a restaurant is working out their kinks and is the reason that "3 month" rule of thumb exists. While I've never run a restaurant, I've been a team member at both new restaurants and new retail shops and no matter how much prep and training you do, these kinds of things happen when you first open, it's inevitable. Each small problem "seems" easy from the single customer's perspective, but when there are several little problems like this all happening at once due to newness or unexpected problems, it can steamroll and everyone is overwhelemed. I'm sure everyone is doing the best they can there and they'll plug the service holes quickly. Thx for posting about it. I know it’s hard to resist visiting a new place when you’re excited about it, but I think your report is the kind of thing that is really typical while a restaurant is working out their kinks and is the reason that “3 month” rule of thumb exists. While I’ve never run a restaurant, I’ve been a team member at both new restaurants and new retail shops and no matter how much prep and training you do, these kinds of things happen when you first open, it’s inevitable. Each small problem “seems” easy from the single customer’s perspective, but when there are several little problems like this all happening at once due to newness or unexpected problems, it can steamroll and everyone is overwhelemed. I’m sure everyone is doing the best they can there and they’ll plug the service holes quickly.

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